// Generated by orrery. Edit the diagram spec and re-render instead of editing this file. import { type SVGProps, useId } from "react"; export default function SaaSOnboardingJourney(props: SVGProps) { const uid = useId().replace(/[^A-Za-z0-9_-]/g, ""); return ( SaaS onboarding journey SaaS onboarding journey. Customer journey in 5 stages (Discover, Sign up, Set up, First value, Renew) and 4 rows (Customer actions, Touchpoints, Pain points, Opportunities), 17 steps. Emotion from -2 to 2 by stage: Discover +1, Sign up -1, Set up -2, First value +1.5, Renew +1. Connections: Compares tools to Starts a free trial; Starts a free trial to Imports their data; Imports their data to Shares a first report; Shares a first report to Invites the team; Invites the team to Upgrades to a paid plan; Compares tools to Review site; Starts a free trial to Sign-up form; Imports their data to Import wizard; Invites the team to Dashboard; Upgrades to a paid plan to Trial-end email; Verification lands in spam to Magic-link sign-in; Columns do not map to Start with sample data; Plans are hard to compare to Plan preview in the app. SAAS ONBOARDING JOURNEY A new customer's path from first search to the first renewal, with what hurts and what to fix 01 DISCOVER 02 SIGN UP 03 SET UP 04 FIRST VALUE 05 RENEW CUSTOMER ACTIONS TOUCHPOINTS PAIN POINTS OPPORTUNITIES EMOTION DELIGHTED FRUSTRATED COMPARES TOOLS Reads reviews and a comparison post STARTS A FREE TRIAL Work email and password IMPORTS THEIR DATA Uploads a CSV export SHARES A FIRST REPORT The moment it clicks INVITES THE TEAM Three more seats UPGRADES TO A PAID PLAN Before the trial ends REVIEW SITE G2 and a blog post SIGN-UP FORM Verify by email IMPORT WIZARD Column mapping DASHBOARD Sharing and seat invites TRIAL-END EMAIL Links to billing VERIFICATION LANDS IN SPAM A third never confirms COLUMNS DO NOT MAP Dates and currencies fail PLANS ARE HARD TO COMPARE Seats or usage? MAGIC-LINK SIGN-IN No password, no wait START WITH SAMPLE DATA Map columns later PLAN PREVIEW IN THE APP Cost at current usage THE CUSTOMER'S PATH WHERE IT HAPPENS, WHAT FIXES IT ); }